Privacy Policy

1. Who We Are

Premier Driveway Cleaning Solutions ("we", "us", "our") is a professional exterior cleaning company operating across Scotland. We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect any personal information you provide to us.

2. What Information We Collect

We may collect the following personal information:

• Your name, email address, and phone number when you contact us or request a quote
• Your property address when required for providing a quote or carrying out services
• Information about the services you've requested
• Technical data such as IP address, browser type, and pages visited when you use our website

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotes
• Carry out the services you have requested
• Send you service reminders or follow-up communications (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data under UK GDPR on the following legal bases: performance of a contract (when carrying out services), legitimate interests (to respond to enquiries and improve our services), and consent (for marketing communications).

5. How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. We do not sell, rent, or trade your personal information to third parties.

6. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this policy. Customer records are typically kept for 6 years for accounting and legal purposes, after which they are securely deleted.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing of your data
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

8. Cookies

Our website uses essential cookies to ensure it functions properly. We may also use analytics cookies to understand how visitors use our site. You can control cookie settings through your browser.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at [email protected] or call us on 0141 432 4340.